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Support
Standard
support (included)
Online
support is provided mostly via internet. Registered
customers can send their questions & problems
via discussion, real time chat or email.
Advanced
support (ATS - Annual Technical Support)
Telephone
service and voice chat is provided to registered
customers who purchase these services. For these
special services, support time is provided with
different options and pricing :
- 9 to 6 - Monday to Friday
- 24/7 - 24 hours a day, 7 days a week
With
both options, we provide the following modes
of support :
- Non dedicated - customer's request goes to service group
- Dedicated - customers can request a specific service specialist
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Many companies has developed their eBdesk portal into
various usages, intranet, collaboration, CRM, SCM,
etc.
Beside additional applications, new channels can be
developed easily by customers to enrich corporate
portal content.
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